Delivery Information
We aim to get your order to you as quickly as possible.
Delivery Methods
Orders are shipped using our standard packaging and courier/postal partners.
Estimated Shipping Times
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United Kingdom & European Union: 3–5 business days
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United States: 3–7 business days
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International Orders: 7–14 business days
Please note: Delivery to remote or non-mainland areas may take longer.
Shipping Costs
Any shipping costs will be clearly shown at checkout before you confirm your order.
If we anticipate a delay, we’ll let you know right away.
Returns & Withdrawal Rights
We want you to be completely satisfied with your purchase.
How to Return an Item
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Contact us at customerservice@e4l.com before sending anything back.
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Repack the goods securely (ideally in their original packaging).
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Based on your location, we will let you know the right return address.
Who Pays for Return Shipping?
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If you received a defective, damaged, or incorrect item: we cover the return cost.
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If you simply change your mind (EU/UK right of withdrawal): you cover the return cost.
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For US/Australia and other non-EU/UK customers: returns of unopened and unused goods within 30 days are accepted; shipping costs are your responsibility unless the product is defective.
Refunds
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Refunds are made to your original payment method.
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We process refunds within 14 days of receiving your return.
Right to Withdraw (EU/UK Customers Only)
If you are a consumer in the EU or UK, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason.
To withdraw:
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Email us at customerservice@e4l.com, or
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Send us the withdrawal form below.
Withdrawal Form (optional):
To: NES Health, LLC, 3702 W Spruce St #1100, Tampa, FL 33607, USA
Email: customerservice@e4l.com
I hereby give notice that I withdraw from my contract of sale of the following goods: [insert goods]
Ordered on [date] / received on [date]
Name of consumer(s):
Address of consumer(s):
Signature (only if this form is sent on paper):
Date: